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Client Service Agent (CYFD #8676+)
Category: Other
  • Your pay will be discussed at your interview
  • 3/17/2018 11: 59 PM Mountain

Job code: lhw-e0-85762750

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State of New Mexico

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Client Service Agent (CYFD #8676+)
Client Service Agent (CYFD #8676+)
Client Service Agent (CYFD #8676+)
$17,617.60 - $30,659.20 Annually
Albuquerque, NM
Permanent Position
Children, Youth & Families Dpt
Job Number
+ Description
+ Benefits
+ Questions

Job Description

NEOGOV is currently working on a system update for applicants who use screen readers. If you are applying with a screen reader and need assistance, please contact Andrea Rivera-Smith @ (505) 695-5606.


Attached resumes will not be reviewed or considered. You are required to include your work experience in the Work Experience section of your application. If you have previously included work history on a resume you must transfer your work history into the Work Experience section prior to submitting your application. For more information please visit our website: Employment with the State of New Mexico

Purpose of Position:

This position will provide support services to clients which may include arranging appointments and transportation, monitoring and supervising visits, assisting clients in activities of daily living, providing assistance to protective services workers and working on special client-related projects.


This position is a Pay Band 35.

Classification Description

Social & Human Service Assistant Operational

Minimum Qualifications

High School Diploma or GED.

Employment Requirements:

Must possess and maintain a Driver's License. Pre-employment background investigation is required and is conditional pending results.

Statutory Requirements:


Supplemental Information


Do you know what Total Compensation is?


Working Conditions:

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Some statewide travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. Incumbent is required to furnish a personal vehicle for carrying out assignments which may include transporting clients including children. Must have own mode of transportation.

Conditions of Employment:

Working Conditions for individual positions in this classification will vary based on each agency's utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Default FLSA Status:

Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency's utilization of the position.

Bargaining Unit:

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Agency Contact Information:

Jeromy Brazfield, (505) 841-2900.

Link to Agency:

Applicant Help/How to Apply:



Risk Management Division Employee Benefits

The State's General Services Department Risk Management Division, Employee Benefits Bureau (EBB), is responsible for the procurement and oversight of employee benefits - including Medical, Pharmacy, Dental, Vision, Short & Long Term Disability, and Life Insurance. EBB insures approximately 68,000 State of New Mexico and Local Public Body employees and family members. The State's Group Benefits Plan also offers COBRA, Flexible Spending Account Programs, and an Employee Assistance Program (EAP).

Erisa Administrative Services, Inc. (Erisa) is the State's Third Party Administrator. They provide benefits administration to all plan participants, and offer knowledgeable staff to answer your questions. To learn more Benefit Information

In addition to the benefits listed above, the State of New Mexico Offers a retirement plan and a medical program for retirees. For more information regarding the State of New Mexico's plans you can visit the following websites:

Public Employees Retirement Association of New Mexico Website

New Mexico Retiree Health Care Authority


Have you successfully completed high school or possess a GED certificate?

+ Yes, I have graduated from high school.

+ Yes, I have a GED certificate.

+ No, I have not graduated high school and do not have a GED certificate.


*How many years of experience do you have RELATED to the PURPOSE of this position?
Please note that the purpose of this position is an extension of the minimum qualifications. Please review both the purpose of position and minimum qualifications before responding to this question.
If you worked a part-time position (less than 40 hours a week) please be aware that your experience for this time period will be pro-rated. Additionally, if you have work experience that overlaps, you will only be credited for a maximum of 40 hours per week for that time period. Please note, that only related work experience will be considered.

+ None

+ 3 months of experience

+ 6 months of experience

+ 1 year of experience

+ 2 years of experience

+ 3 years of experience

+ 4 years of experience

+ 5 years of experience

+ 6 years of experience

+ 7 years of experience

+ 8 years of experience

+ 9 years of experience

+ 10 years of experience


Do you possess a valid New Mexico Driver's License?

+ Yes

+ No

+ Not Applicable


Do you have experience assessing client needs?

+ Yes

+ No


Do you have experience assisting clients in establishing their eligibility for benefits and services?

+ Yes

+ No


Do you have experience monitoring and keeping case records on clients and reporting client progress to supervisors and case managers?

+ Yes

+ No


Do you have experience making telephone or home visits to inquire on services being received?

+ Yes

+ No


I understand that I must attach transcripts if I have certified that I have an education higher than a High School Diploma or GED, which include the date and type of degree awarded, institution name, applicant name and is in a format that cannot be modified (edited).
PLEASE NOTE: Attachments are NOT automatically attached to your application. You will need to select which documents to attach to each application. (The last 15 attachments uploaded are available for selection).
I understand that my response to the experience question will be confirmed. I have included my related work experience in the Work Experience Section of my application.
I understand that l must complete the Certificates and Licenses section of my application or attach proof of this license/certificate to my application if this position has a statutory requirement.
I understand that my application will not be further considered if I fail to provide this required information and documentation at the time my application is submitted.

+ I understand

Required Question


State of New Mexico


2600 Cerrillos Road

Santa Fe, New Mexico, 87505.


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